Customer assistance in building industry

Customer assistance in building industry

How important is to remove any customer paperwork headache!

Simplified guidance and the importance of it.

It’s very important from the beginning to have the customer accommodated with the main steps that we need to make for the project to be completed to high standards. When we talk about standards we are referring to:

  • Building quality: does the building meets all the structural and material standards?
  • Quality of life: does the new building project improve the quality of life for those who will live in it?
  • Environmental consideration: did we used the environmental eco materials?
  • Visual and Design expectation: is the final result of what the customer envision and hoped for?

Still, there is a long way to go and we need to be prepared and organised with all other things that we need to complete the building project from engineering and legal point of view.

1. Design & planning

  •  If your project needs planning permission from your local authority, it is likely you will need an architect. They will help you design and specify what you want to achieve and will also help you with the approvals required for your project can go ahead.

2. Structural engineering

  •  If your project includes any structural work, such as removing walls, making openings, building foundations and so on, you will need to instruct a structural engineer. They will produce drawings and calculations to ensure that the building works are structurally sound and compliant with current legislation.

3. Schedule of works

  • A schedule of works breaks down each element of the project – from demolition through to finishes. It sets out measured quantities and defined specifications for every stage, including labor and materials. This is the only way you can make meaningful comparisons between quotes from builders, as they will all be quoting for exactly the same job

4. Party Wall Agreements

  • This is a legal agreement required whenever any works come under the terms of the Party Wall Act. It is designed to protect the interests of neighbours when work carried out at a property may affect attached or closely neighbouring properties. It covers making good any damage caused and states that the works need to be carried out in a manner acceptable to all.

5. Building Control

  • This is an independent service conducted by qualified inspectors to ensure that all works are carried out in accordance with the structural engineer’s designs, relevant building regulations and accepted methods of good practice. At the end of the project, a certificate of completion is issued, confirming that the works have been completed correctly. Buyers may insist on having this document if you decide to sell.
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Once you have all the relevant drawings, permissions and a schedule of works in place, you can choose your building contractor. When making your decision it is vitally important that you select a company that understands your requirements, will give you a fair price and will make sure the job is done properly. Above all, you need to be able to trust and have a good working relationship with your builder from the start. This process can be long-winded and complex, but with our full service we can guide you through and deal with most of the work on your behalf.